Privacy Policy v12bet — Your Data, Our Responsibility

1 Introduction

V12bet is an online gaming entertainment platform fully committed to protecting the privacy and personal data security of all its users. We understand that trust is the foundation of a long-term relationship between a platform and its players — and that trust begins with transparency about how your information is managed.

This Privacy Policy is established on strict data protection principles and is designed to give you a clear, comprehensive overview of our data handling practices. This document addresses key questions such as: what types of information we collect when you use our platform, why that information is needed, how it is stored securely, and with whom it may be shared under certain circumstances.

As a platform serving users in Malaysia, v12bet complies with the Personal Data Protection Act 2010 (PDPA) and international best practices in data management. We appoint dedicated officers responsible for privacy compliance to ensure every aspect of our operations remains within the bounds permitted by applicable law.

2 Information We Collect

V12bet collects your personal data from various sources based on how you interact with our platform. The following are the primary categories of information collected:

In addition to information you provide directly during registration or while using the platform, v12bet also collects data automatically through standard tracking technologies such as cookies, web pixels, and server logs. This technical data is used solely for security purposes, internal analytics, and continuous improvement of our services.

3 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. v12bet processes your personal data only on a solid legal basis — whether based on your consent, contractual necessity, or applicable legal obligations. The following are the primary purposes of our data processing:

• Account Management: Creating, verifying, and maintaining your user account, including an integrated KYC process to ensure eligibility and accurate identity verification.
• Transaction Processing: Securely processing deposits, withdrawals, and any other financial transactions via your chosen payment method.
• Platform Security: Detecting and preventing fraudulent activity, unauthorized account use, money laundering, and other security threats through continuous monitoring.
• Service Communications: Sending important notifications related to your account, transactions, security updates, and relevant service information.
• Product Improvement: Analyzing usage patterns in aggregate (not individually) to improve platform design, performance, and the overall user experience.
• Legal Compliance: Fulfilling the reporting and compliance obligations required by Malaysia's regulatory bodies and applicable laws.
• Responsible Gaming: Monitoring gameplay patterns to identify users who may need assistance or support related to responsible gaming.

4 Information Sharing with Third Parties

V12bet takes a highly cautious and limited approach to sharing users' personal data with external parties. We only share information that is strictly necessary, with parties that have undergone rigorous security assessments, and solely for legitimate purposes. The categories of third parties that may receive your limited data are as follows:

• Payment Service Providers: Payment processors and financial institutions that facilitate your deposit and withdrawal transactions. Information is shared only to the extent necessary to complete the relevant transaction.
• Identity Verification Providers: Third-party KYC companies that assist us in verifying user identities and meeting anti-money laundering (AML) compliance requirements.
• Technical Service Providers: Cloud infrastructure, cybersecurity, and analytics providers that perform technical functions on behalf of v12bet under strict confidentiality agreements.
• Relevant Authorities: Law enforcement agencies, regulatory bodies, or courts when we are required to do so under Malaysian law or a valid court order.

All third parties that receive v12bet user data are bound by strict data processing agreements and are required to implement security measures that meet or exceed our own standards. v12bet remains accountable for the use of that data and regularly monitors their compliance.

5 Data Security

Protecting your personal data from unauthorized access, disclosure, modification, or loss is v12bet's highest priority. We continuously invest in world-class security infrastructure to ensure that every piece of information you entrust to us remains fully protected at all times. The key security measures we implement include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and v12bet servers is encrypted using SSL/TLS 256-bit protocol — the same standard used by leading banking institutions worldwide.
• Data-at-Rest Encryption: Sensitive information stored in our database, including financial details and KYC documents, is encrypted using the AES-256 algorithm at rest.
• Two-Factor Authentication (2FA): An integrated 2FA system is available for all user accounts, adding an extra layer of protection against unauthorised access.
• 24/7 Security Monitoring: Our cybersecurity team continuously monitors systems to detect and respond to any threats or suspicious activity in real time.
• Internal Access Controls: Access to user personal data within v12bet is strictly limited on a need-to-know basis, with full audit logs maintained for every access made.
• Regular Security Audits: We conduct regular independent penetration testing and security audits to identify and address any vulnerabilities before they can be exploited.

6 Cookies & Tracking Technologies

V12bet uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and collect analytics data that helps us improve the platform. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login session management, security, and basic preferences. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collecting information about how users interact with our platform — most frequently visited pages, time spent, and navigation paths — in a form that cannot identify individuals.
• Functional Cookies: Saving your preferences such as language selection, display settings, and personal configurations so you do not need to reconfigure them each time you access the platform.

You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality and security of your session on the v12bet platform.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and v12bet's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our privacy team via 24/7 Live Chat or through our official email address. We will respond to all valid requests within 30 calendar days.

8 Data Retention Period

V12bet retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable Malaysian law. The following are general guidelines for our data retention periods:

• Active account data is retained for the duration your account remains active and for a minimum of 5 years after account closure, to meet audit and financial reporting obligations.
• Financial transaction records are retained for a minimum of 7 years from the transaction date, in line with Malaysia's legal requirements for financial records.
• KYC documents and identity verification records are retained for a minimum of 5 years after the termination of the business relationship, in accordance with AMLA (Anti-Money Laundering Act) requirements.
• System logs and security records are retained for 2 years for investigation and security audit purposes.
• De-identified analytics data may be retained for a longer period for ongoing platform improvement purposes.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised using industry-standard methods.

9 Changes to This Privacy Policy

V12bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we manage user data. Any material changes to this Policy will be communicated to you via in-platform notifications or by email to the address registered on your account.

The "Last Updated" date at the top of this document will always be kept current to reflect the latest version. We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your information.

Continued use of the v12bet platform after any changes to this Privacy Policy take effect will be deemed as your acceptance of those changes. If you do not agree with any changes, you have the right to close your account and request deletion of your data in accordance with the procedure set out in Section 7.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how v12bet handles your personal data, our team is ready to assist through multiple communication channels:

• Live Chat 24/7: The fastest way to receive an immediate response from our privacy team — typically within less than 3 minutes.
• Official Email: [email protected] — for inquiries requiring detailed written clarification, we will respond within 24 business hours.
• FAQ Page: Reference our FAQ page for answers to the privacy questions most frequently asked by our users.